Connect Groove and Slack
Integrate Groove with Slack to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Groove + Slack flows
Start from a real workflow other teams are already running.
Choose a trigger
Groove
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an action
Slack
Automatically do this!
Send Message
Send Interactive Messages
Send Block/buttons/Intractive message using AI
View_open BlockKit Modal using JSON
Chat_update slack block or message using messageTs
Send Message as Thread
Create Channel
Set Channel Topic
Message Private Channel
Create Private Channel
Get Thread Replies
Edit Channel Message
List all Private Channels
Find Public channel
Get Messages from Slack
Add Users to Channel
Send Direct Message
Get all Channel Members
Get User Information by Email
Get User Complete Profile Details by ID
Create Canvas
List all Public Channels
Send Message with Block kit
Update Canvas
Lookup Canvas Sections
Create New in Groove when New Thread Message in Slack
Use this flowChange Ticket State in Groove when New Thread Message in Slack
Use this flowReopen Ticket in Groove when New Thread Message in Slack
Use this flowClose Ticket in Groove when New Thread Message in Slack
Use this flowChange Assigned Agent in Groove when New Thread Message in Slack
Use this flowCreate New in Groove when New member join/leave or updated in channel in Slack channel
Use this flowChange Ticket State in Groove when New member join/leave or updated in channel in Slack channel
Use this flowReopen Ticket in Groove when New member join/leave or updated in channel in Slack channel
Use this flowClose Ticket in Groove when New member join/leave or updated in channel in Slack channel
Use this flowChange Assigned Agent in Groove when New member join/leave or updated in channel in Slack channel
Use this flowSupported Triggers & Actions
Everything you can automate between Groove and Slack.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Groove integrations.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
Send Message
Send Slack message
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn to build automation
Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Groove and Slack workflows.
Learn how to automate Groove and Slack workflows.
Learn how to automate Groove and Slack workflows.
Learn how to automate Groove and Slack workflows.
Learn how to automate Groove and Slack workflows.
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About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
About Slack
Slack is an AI-powered work platform for team communication, collaboration, project coordination, and workflow automation. It helps organizations centralize conversations, share files, manage channels, and integrate tools to keep work moving in one place.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Groove and Slack accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Groove and Slack as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Slack. No coding required.
Yes. You can set up a workflow where Groove triggers actions in Slack, and a separate workflow where Slack triggers actions in Groove. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Groove and Slack. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Groove and Slack integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
