Connect Gupshup and Zendesk Support
Integrate Gupshup with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Set User Opt Status in Gupshup when New Organization Created or Updated in Zendesk Support
Send WhatsApp Template Message via Gupshup when New Organization Created or Updated in Zendesk Support
Send WhatsApp Message via Gupshup when New Organization Created or Updated in Zendesk Support
Set User Opt Status in Gupshup when New Customer Created or Updated in Zendesk Support
Send WhatsApp Template Message via Gupshup when New Customer Created or Updated in Zendesk Support
Popular Gupshup + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Gupshup
When this happens...
- Request a new Trigger for Gupshup
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Set User Opt Status in Gupshup when New Organization Created or Updated in Zendesk Support
Use this flowSend WhatsApp Template Message via Gupshup when New Organization Created or Updated in Zendesk Support
Use this flowSend WhatsApp Message via Gupshup when New Organization Created or Updated in Zendesk Support
Use this flowSet User Opt Status in Gupshup when New Customer Created or Updated in Zendesk Support
Use this flowSend WhatsApp Template Message via Gupshup when New Customer Created or Updated in Zendesk Support
Use this flowSend WhatsApp Message via Gupshup when New Customer Created or Updated in Zendesk Support
Use this flowSet User Opt Status in Gupshup when Tag Added To Customer in Zendesk Support
Use this flowSend WhatsApp Template Message via Gupshup when Tag Added To Customer in Zendesk Support
Use this flowSend WhatsApp Message via Gupshup when Tag Added To Customer in Zendesk Support
Use this flowSet User Opt Status in Gupshup when New Group Is Created in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Gupshup and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Gupshup integrations.
Set User Opt Status
Sets whether a user is opted in or opted out for messaging.
Send WhatsApp Template Message
Send a selected WhatsApp template to a contact via Gupshup. Fill template placeholders, provide App Name and sender/recipient numbers, and optionally attach an image, video, or document.
Send WhatsApp Message
Send WhatsApp message
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gupshup
Gupshup is a comprehensive messaging platform that enables businesses to build conversational experiences across various messaging channels. It provides tools for creating chatbots, managing customer interactions, and automating communication processes, making it easier for businesses to engage with their audience effectively.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gupshup and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gupshup and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Gupshup triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Gupshup . Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gupshup and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gupshup and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
