Connect Hedy AI and Zoho Desk
Integrate Hedy AI with Zoho Desk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update Contact in Zoho Desk when New Highlight Created in Hedy AI
Find a Contact in Zoho Desk when New Highlight Created in Hedy AI
Search Ticket in Zoho Desk when New Highlight Created in Hedy AI
Add Attachment to Zoho Desk when New Highlight Created in Hedy AI
Add a Comment in Zoho Desk when New Highlight Created in Hedy AI
Popular Hedy AI + Zoho Desk flows
Start from a real workflow other teams are already running.
Choose a trigger
Hedy AI
When this happens...
New Highlight Created
Session Ends
Choose an action
Zoho Desk
Automatically do this!
Update Contact
Find a Contact
Search Ticket
Add Attachment
Add a Comment
Create a Account
Create Contact
Send E-Mail Reply
Update Ticket
Create Ticket
Get Ticket Details
List Tickets
Get Thread Detail by Ticket Id
Update Contact in Zoho Desk when New Highlight Created in Hedy AI
Use this flowFind a Contact in Zoho Desk when New Highlight Created in Hedy AI
Use this flowSearch Ticket in Zoho Desk when New Highlight Created in Hedy AI
Use this flowAdd Attachment to Zoho Desk when New Highlight Created in Hedy AI
Use this flowAdd a Comment in Zoho Desk when New Highlight Created in Hedy AI
Use this flowCreate a Account in Zoho Desk when New Highlight Created in Hedy AI
Use this flowCreate Contact in Zoho Desk when New Highlight Created in Hedy AI
Use this flowSend E-Mail Reply via Zoho Desk when New Highlight Created in Hedy AI
Use this flowUpdate Ticket in Zoho Desk when New Highlight Created in Hedy AI
Use this flowCreate Ticket in Zoho Desk when New Highlight Created in Hedy AI
Use this flowSupported Triggers & Actions
Everything you can automate between Hedy AI and Zoho Desk.
When this happensTriggers
A trigger is an event that starts a workflow.
New Highlight Created
runs when New Highlight Created
Session Ends
runs when Session Ends
Contact Updated
Triggers when a contact's details are updated.
New Task
Triggers when a new task is created in Zoho Desk.
Task Updated
Triggers when an existing task is updated.
New Account
Trigger when new account is created
Do thisActions
Action is the task that follows automatically within your Hedy AI integrations.
Get Session Details
Get a session's details, including transcript, conversation and meeting minutes
Get Highlight Details
Get a highlight's original quote, cleaned quote, and AI insights.
Create or Update Session Context
Create a session context or update its title, content, and default setting.
Update Contact
Updates information for an existing contact.
Find a Contact
Find a contact by its email.
Search Ticket
Search Ticket by ticket number
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Hedy AI
Hedy AI is a cutting-edge platform that leverages artificial intelligence to enhance productivity and streamline workflows. It offers innovative solutions for automating tasks, improving decision-making, and optimizing business processes.
Learn more
About Zoho Desk
Zoho Desk is a cloud-based customer service software that helps businesses deliver top-notch customer support to their clients. It features tools for managing tickets, automating workflows, and analyzing performance metrics.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Hedy AI and Zoho Desk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Hedy AI and Zoho Desk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zoho Desk. No coding required.
Yes. You can set up a workflow where Hedy AI triggers actions in Zoho Desk, and a separate workflow where Zoho Desk triggers actions in Hedy AI. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Hedy AI and Zoho Desk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Hedy AI and Zoho Desk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
