Connect Help Scout and Gmail
Integrate Help Scout with Gmail to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send Email via Gmail when Conversation Assigned in Help Scout
Add or Remove Labels on Emails in Gmail when Conversation Assigned in Help Scout
Reply To Email Thread in Gmail when Conversation Assigned in Help Scout
Get Thread Replies in Gmail when Conversation Assigned in Help Scout
Search Email Messages in Gmail when Conversation Assigned in Help Scout
Popular Help Scout + Gmail flows
Start from a real workflow other teams are already running.
Choose a trigger
Help Scout
When this happens...
Conversation Assigned
Tags Updated
Update Customer
Note Created
Tag Created
Choose an action
Gmail
Automatically do this!
Send Email
Add or Remove Labels on Emails
Reply To Email Thread
Get Thread Replies
Search Email Messages
Get Email Attachment
Create Email Draft
List all Mails
Send Email via Gmail when Conversation Assigned in Help Scout
Use this flowAdd or Remove Labels on Emails in Gmail when Conversation Assigned in Help Scout
Use this flowReply To Email Thread in Gmail when Conversation Assigned in Help Scout
Use this flowGet Thread Replies in Gmail when Conversation Assigned in Help Scout
Use this flowSearch Email Messages in Gmail when Conversation Assigned in Help Scout
Use this flowGet Email Attachment from Gmail when Conversation Assigned in Help Scout
Use this flowCreate Email Draft in Gmail when Conversation Assigned in Help Scout
Use this flowList all Mails from Gmail when Conversation Assigned in Help Scout
Use this flowSend Email via Gmail when Tags Updated in Help Scout
Use this flowAdd or Remove Labels on Emails in Gmail when Tags Updated in Help Scout
Use this flowSupported Triggers & Actions
Everything you can automate between Help Scout and Gmail.
When this happensTriggers
A trigger is an event that starts a workflow.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
New Attachment
Retrieve recent Gmail messages (optionally filtered by label) that contain attachments, upload those attachments to Viasocket, and return message and attachment details.
Do thisActions
Action is the task that follows automatically within your Help Scout integrations.
Delete Customer
This action deletes the customer .
Create Email
This actions creates a new email
Delete Email
Deletes the email of a customer.
Create Phone
This action creates the contact.
Send Email
send a new email message.
Add or Remove Labels on Emails
Add or remove labels on a specific email or on emails matching sender, subject, or thread ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn to build automation
Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Help Scout and Gmail workflows.
Learn how to automate Help Scout and Gmail workflows.
Learn how to automate Help Scout and Gmail workflows.
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About Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreSimilar apps
About Gmail
Gmail is Google's email service that helps users send, receive, organize, search, and manage email messages with powerful spam filtering and integration across Google Workspace.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Help Scout and Gmail accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Help Scout and Gmail as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gmail. No coding required.
Yes. You can set up a workflow where Help Scout triggers actions in Gmail, and a separate workflow where Gmail triggers actions in Help Scout. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Help Scout and Gmail. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Help Scout and Gmail integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
