To start, connect both your ideality and ServiceBell accounts to viaSocket. Once connected, you can set up a workflow where an event in ideality triggers actions in ServiceBell (or vice versa).

Absolutely. You can customize how ideality data is recorded in ServiceBell. This includes choosing which data fields go into which fields of ServiceBell, setting up custom formats, and filtering out unwanted information.

The data sync between ideality and ServiceBell typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.