To start, connect both your illumidesk and sonetel accounts to viaSocket. Once connected, you can set up a workflow where an event in illumidesk triggers actions in sonetel (or vice versa).

Absolutely. You can customize how illumidesk data is recorded in sonetel. This includes choosing which data fields go into which fields of sonetel, setting up custom formats, and filtering out unwanted information.

The data sync between illumidesk and sonetel typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.