To start, connect both your incom and mydesk accounts to viaSocket. Once connected, you can set up a workflow where an event in incom triggers actions in mydesk (or vice versa).

Absolutely. You can customize how incom data is recorded in mydesk. This includes choosing which data fields go into which fields of mydesk, setting up custom formats, and filtering out unwanted information.

The data sync between incom and mydesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.