To start, connect both your infobot and route accounts to viaSocket. Once connected, you can set up a workflow where an event in infobot triggers actions in route (or vice versa).

Absolutely. You can customize how infobot data is recorded in route. This includes choosing which data fields go into which fields of route, setting up custom formats, and filtering out unwanted information.

The data sync between infobot and route typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.