Connect innoChat and LiveAgent to Build Intelligent Automations
Choose a Trigger
When this happens...
New Message In Session
Choose an Action
Automatically do this!
List Customers
List Conversations
Add New Customer
Add Customer to Group
Remove Customer From Group
List Companies
List Customers Groups
List Departments
List Knowledgebases
List Tags
List Widgets
Ready to use innoChat and LiveAgent automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message In Session
Runs when new session message
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your innoChat integrations.
Send Message
Send text, get chatbot reply
Get Chatbot Session Messages
Retrieve session messages
Create Chatbot
Create a chatbot with settings
Create URL Source
Add website URL as data source
Get Chatbot Sessions
Get all sessions for a chatbot
Fetch All Chatbots
Show all chatbots
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Frequently Asked Questions
To start, connect both your innoChat and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in innoChat triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how innoChat data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between innoChat and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between innoChat and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About innoChat
INNOCHAT is a dynamic platform designed to enhance team communication and collaboration. It offers seamless messaging, file sharing, and project management features to streamline workflows and boost productivity.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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