Connect Intercom and Slack to Build Intelligent Automations
Choose a Trigger
When this happens...
Lead Added Email
New Closed Conversation
New Company
Admin initiated message to one user
New Ticket
New Unsubscription
New User
Tag Added to Conversation
Tag Added to Lead
Tag Added to User
Updated Contact
Admin activity log event created
New Lead
Admin away mode updated
Admin logged in
Admin logged out
Attach a contact to company
Detach a company from a contact
Company deleted
Company updated
Contact archived
Contact deleted
Contact email updated
Tag removed to Lead
Lead updated
Contact subscribed to email
Contact unarchived
Contact unsubscribed from email
User untagged
Conversation assigned to any teammate
Note added to a conversation
Open conversation assigned to any teammate
Conversation opened
Reply from your teammates
Conversation snoozed
Add a contact to a conversation
Remove a contact from a conversation
Conversation deleted
Conversation priority updated
subscribes to message subscription type
unsubscribes from message subscription type
Admin get assigned to a ticket
Ticket reply from your teammates
Ticket attribute get updated
Ticket contact attached
Ticket contact detached
Note added to a ticket
Ticket state updated
Team get assigned to a ticket
Choose an Action
Automatically do this!
Send Message
Set Status
Send Interactive messages
Send Block/buttons/Intractive message using AI
View_open BlockKit Modal using JSON
Chat_update slack block or message using messageTs
Send a message as a thread
Retrieve a message from a channel using messageTs
Add Reminder
Create Channel
Set channel topic
Send Private Channel Message
Create Private Channel
Retrieve Thread Message
Updates any Slack user’s profile
Edit Message
Find Public channel
Get Message by Timestamp
Add User on Channel
Send Direct Message
Get all Channel Members
Get User Information by Id
Get User Information by Email
Get User Complete Profile Details by ID
Ready to use Intercom and Slack automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Lead Added Email
Triggers when a Lead enters an email address.
New Closed Conversation
Triggers when you close a Conversation.
New Company
Triggers when a new Company is created.
Admin initiated message to one user
Triggers when Admin initiated message to one user.
New Ticket
Triggers when a new Ticket is created in Intercom.
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Do thisActions
Action is the task that follows automatically within your Intercom integrations.
List All Tags
List All Tags
Add Tag to Contact
Add a tag to contact
Get contacts
Find Companies
Finds an existing companies.
Create User
Create a new User
Find Lead
Search Intercom for a lead by email, contact ID, or external user ID and return the lead's details if found.
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Step by step guides to integrate Intercom and Slack
Frequently Asked Questions
To start, connect both your Intercom and Slack accounts to viaSocket. Once connected, you can set up a workflow where an event in Intercom triggers actions in Slack (or vice versa).
Absolutely. You can customize how Intercom data is recorded in Slack. This includes choosing which data fields go into which fields of Slack, setting up custom formats, and filtering out unwanted information.
The data sync between Intercom and Slack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Intercom and Slack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn MoreAbout Slack
Slack is a team Communication Platform. Focused on chat, apps and working with bots.
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