Integrations InvGate Service Management Nutshell
InvGate Service Management + Nutshell

Popular InvGate Service Management + Nutshell flows

Start from a real workflow other teams are already running.

Choose a trigger

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InvGate Service Management

When this happens...

Choose an action

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Nutshell

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Supported Triggers & Actions

Everything you can automate between InvGate Service Management and Nutshell.

When this happensTriggers

A trigger is an event that starts a workflow.

New Lead Created

New Lead Created

Runs when a new lead is created in Nutshell, within a configurable polling window.

New Lead Marked Won

New Lead Marked Won

Runs when a lead is marked won within a chosen time window.

Request a new Trigger for InvGate Service Management

Do thisActions

Action is the task that follows automatically within your InvGate Service Management integrations.

Create Incident

Create Incident

Create an incident with title, requester, creator, priority, category, and optional description, location, occurrence date, and related items.

Get Categories

Get Categories

Retrieve service categories used to classify incidents and service requests.

Get Users

Get Users

Action to list users

Get Incident Details

Get Incident Details

Retrieve details for a specific incident by ID, with options to include comments and format dates.

Create User

Create User

Create a new user with profile, contact, manager, and address details.

Find User

Find User

Finds an existing User by email.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations InvGate Service Management
InvGate Service Management + Nutshell
InvGate Service Management logo

About InvGate Service Management

InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.

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Integrations Nutshell
Nutshell + InvGate Service Management
Nutshell logo

About Nutshell

Nutshell is an affordable, easy-to-use CRM that helps small-business sales teams win more deals.

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Frequently Asked Questions

How do I connect InvGate Service Management and Nutshell?

Sign up for a free viaSocket account, then authorize both your InvGate Service Management and Nutshell accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between InvGate Service Management and Nutshell as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from InvGate Service Management to Nutshell?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Nutshell. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where InvGate Service Management triggers actions in Nutshell, and a separate workflow where Nutshell triggers actions in InvGate Service Management. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between InvGate Service Management and Nutshell. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire InvGate Service Management and Nutshell integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.