To start, connect both your kayako and McTime accounts to viaSocket. Once connected, you can set up a workflow where an event in kayako triggers actions in McTime (or vice versa).

Absolutely. You can customize how kayako data is recorded in McTime. This includes choosing which data fields go into which fields of McTime, setting up custom formats, and filtering out unwanted information.

The data sync between kayako and McTime typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.