Connect Kintone and Gorgias to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Kintone
Choose an Action
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Enable Integrations or automations with these events of Kintone and Gorgias
Enable Integrations or automations with these events of Kintone and Gorgias
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Kintone and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Kintone triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Kintone data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Kintone and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Kintone and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Kintone
Kintone is a versatile platform designed to streamline and enhance your business processes through customizable applications and collaborative tools. It allows users to create tailored solutions for project management, data handling, and team collaboration, all within a single, user-friendly interface.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn More
