To start, connect both your kwes and sysaid accounts to viaSocket. Once connected, you can set up a workflow where an event in kwes triggers actions in sysaid (or vice versa).

Absolutely. You can customize how kwes data is recorded in sysaid. This includes choosing which data fields go into which fields of sysaid, setting up custom formats, and filtering out unwanted information.

The data sync between kwes and sysaid typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.