Connect LiveAgent and acute to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
- Request a new Action for acute
Enable Integrations or automations with these events of LiveAgent and acute
Enable Integrations or automations with these events of LiveAgent and acute
Triggers
New Customer
Triggers when a new customer is added.
Actions
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your LiveAgent and acute accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in acute (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in acute. This includes choosing which data fields go into which fields of acute, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and acute typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and acute. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout acute
Acute is a customer feedback management tool that helps businesses better understand their users needs, prioritize feedback, and keep customers in the loop.
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