Connect LiveAgent and Octolens
Integrate LiveAgent with Octolens to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular LiveAgent + Octolens flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveAgent
When this happens...
New Customer
Choose an action
Octolens
Automatically do this!
Find Mentions
Create Keyword
Update Keyword
Delete Keyword
List Feeds
Update Feed
Delete Feed
Get Organization
List Keywords
Find Mentions in Octolens when New Customer in Liveagent
Use this flowCreate Keyword in Octolens when New Customer in Liveagent
Use this flowUpdate Keyword in Octolens when New Customer in Liveagent
Use this flowDelete Keyword from Octolens when New Customer in Liveagent
Use this flowList Feeds from Octolens when New Customer in Liveagent
Use this flowUpdate Feed in Octolens when New Customer in Liveagent
Use this flowDelete Feed from Octolens when New Customer in Liveagent
Use this flowGet Organization from Octolens when New Customer in Liveagent
Use this flowList Keywords from Octolens when New Customer in Liveagent
Use this flowSupported Triggers & Actions
Everything you can automate between LiveAgent and Octolens.
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your LiveAgent integrations.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn moreAbout Octolens
Octolens is an AI-powered social listening platform that monitors brand, competitor, and market mentions across social media, developer communities, news, podcasts, and other online sources. It filters mentions by relevance, sentiment, and intent, then delivers actionable alerts through APIs, webhooks, Slack, and email.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveAgent and Octolens accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveAgent and Octolens as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Octolens. No coding required.
Yes. You can set up a workflow where LiveAgent triggers actions in Octolens, and a separate workflow where Octolens triggers actions in LiveAgent. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveAgent and Octolens. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveAgent and Octolens integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
