Connect LiveAgent and Ora to Build Intelligent Automations

Choose a Trigger

LiveAgent

When this happens...

Choose an Action

Ora

Automatically do this!

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Customer

New Customer

Triggers when a new customer is added.

New Comment Added to Task

New Comment Added to Task

Triggers when a new comment is added to task.

New Task

New Task

Triggers when a new task is added.

New Assignee Added to Task

New Assignee Added to Task

Triggers when a new assignee is added to task.

Task Update

Task Update

Triggers when an existing task is updated in Ora.

New Project

New Project

Triggers when a new project is added.

Do thisActions

Action is the task that follows automatically within your LiveAgent integrations.

List Customers

List Customers

Get details of all customers.

List Conversations

List Conversations

Get details of all conversations.

Add New Customer

Add New Customer

Add new customer in LiveAgent.

Add Customer to Group

Add Customer to Group

Add a customer to an existing group.

Remove Customer From Group

Remove Customer From Group

Removes customer form a particular group.

List Companies

List Companies

Retrieve list of companies

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Frequently Asked Questions

How do I start an integration between LiveAgent and Ora?

To start, connect both your LiveAgent and Ora accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in Ora (or vice versa).

Can we customize how data from LiveAgent is recorded in Ora?

Absolutely. You can customize how LiveAgent data is recorded in Ora. This includes choosing which data fields go into which fields of Ora, setting up custom formats, and filtering out unwanted information.

How often does the data sync between LiveAgent and Ora?

The data sync between LiveAgent and Ora typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from LiveAgent to Ora?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between LiveAgent and Ora?

Yes, you can set conditional logic to control the flow of data between LiveAgent and Ora. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

LiveAgent

About LiveAgent

LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.

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Ora

About Ora

Ora is a comprehensive project management and team collaboration tool designed to streamline workflows, enhance productivity, and facilitate seamless communication among team members. It offers features such as task management, time tracking, kanban boards, and real-time chat, making it ideal for teams looking to improve their project execution and collaboration efforts.

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