Connect LiveAgent and OutSystems to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
- Request a new Action for OutSystems
Enable Integrations or automations with these events of LiveAgent and OutSystems
Enable Integrations or automations with these events of LiveAgent and OutSystems
Triggers
New Customer
Triggers when a new customer is added.
Actions
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
Explore more automations built by businesses and experts
Automate Instagram Comment Replies with Smart DMs
- text is aiReplytoCommentSend a Private ReplyAdd Step
- Is guide commentReplytoComment GuideSend a Private Reply GuideAdd Step
- multi keyword matchcmntdqJzLMYSReplytoCommentMultiKeywordAdd Step
Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
- Send for rejectMail for RejectionAdd Step
Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your LiveAgent and OutSystems accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in OutSystems (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in OutSystems. This includes choosing which data fields go into which fields of OutSystems, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and OutSystems typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and OutSystems. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout OutSystems
OutSystems is a leading low-code platform that enables rapid application development and deployment. It empowers businesses to build, deploy, and manage applications quickly and efficiently, reducing the time and cost associated with traditional software development. With OutSystems, users can create enterprise-grade applications with a focus on scalability, security, and seamless integration with existing systems.
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