Connect LiveAgent and Upstream Tech Lens to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
Choose an Action
Automatically do this!
- Request a new Action for Upstream Tech Lens
Enable Integrations or automations with these events of LiveAgent and Upstream Tech Lens
Enable Integrations or automations with these events of LiveAgent and Upstream Tech Lens
Triggers
New Customer
Triggers when a new customer is added.
Actions
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your LiveAgent and Upstream Tech Lens accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveAgent triggers actions in Upstream Tech Lens (or vice versa).
Absolutely. You can customize how LiveAgent data is recorded in Upstream Tech Lens. This includes choosing which data fields go into which fields of Upstream Tech Lens, setting up custom formats, and filtering out unwanted information.
The data sync between LiveAgent and Upstream Tech Lens typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveAgent and Upstream Tech Lens. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
Learn MoreAbout Upstream Tech Lens
Lens gives everyone in your organization eyes on the ground with aggregated satellite, aerial and environmental data and a powerful workflow for collaborative monitoring.
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