Connect LiveChat and Facebook Messenger
Integrate LiveChat with Facebook Messenger to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Set Messenger Welcome Screen in Facebook Messenger when New Chat in Livechat
Set Persistent Menu in Facebook Messenger when Chat Changed in Livechat
Set Messenger Welcome Screen in Facebook Messenger when Chat Changed in Livechat
Send Receipt Template in Facebook_messenger when Chat Changed in Livechat
Set Persistent Menu in Facebook Messenger when New Chat in Livechat
Popular LiveChat + Facebook Messenger flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveChat
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an action
Facebook Messenger
Automatically do this!
Send Message from Page
Send Receipt Template
Set Messenger Welcome Screen
Set Ice Breakers
Set Persistent Menu
Set Sender Actions
Send Generic Template
Get User Details
Get Messenger Profile Fields Details
Delete Messenger Profile Fields
Set Messenger Welcome Screen in Facebook Messenger when New Chat in Livechat
Use this flowSet Persistent Menu in Facebook Messenger when Chat Changed in Livechat
Use this flowSet Messenger Welcome Screen in Facebook Messenger when Chat Changed in Livechat
Use this flowSend Receipt Template in Facebook_messenger when Chat Changed in Livechat
Use this flowSet Persistent Menu in Facebook Messenger when New Chat in Livechat
Use this flowGet User Details from Facebook Messenger when Chat Changed in Livechat
Use this flowSend Receipt Template in Facebook_messenger when Finished Chat in Livechat
Use this flowDelete Messenger Profile Fields in Facebook Messenger when Chat Changed in Livechat
Use this flowSet Messenger Welcome Screen in Facebook Messenger when Finished Chat in Livechat
Use this flowGet User Details from Facebook Messenger when Finished Chat in Livechat
Use this flowSupported Triggers & Actions
Everything you can automate between LiveChat and Facebook Messenger.
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
New Page Message
Runs when new page message
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Send Message from Page
Sends a message to a user from a page.
Send Receipt Template
The receipt template allows you to send an order confirmation as a structured message.The template may include an order summary, payment details, and shipping information.
Set Messenger Welcome Screen
Dropdown to choose which Messenger Profile property/properties to set (get_started, greeting, or both).
Set Ice Breakers
Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
Set Persistent Menu
The Persistent Menu allows you to create and send a menu of the main features of your business.
Set Sender Actions
Set Sender Actions, display your actions in a conversation to let message recipients know that you have seen and are processing their message.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn moreSimilar apps
About Facebook Messenger
Facebook Messenger is a popular communication platform that allows users to send messages, make voice and video calls, and share multimedia content with friends and family. It is integrated with Facebook, providing seamless connectivity and interaction with your social network.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveChat and Facebook Messenger accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveChat and Facebook Messenger as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Facebook Messenger. No coding required.
Yes. You can set up a workflow where LiveChat triggers actions in Facebook Messenger, and a separate workflow where Facebook Messenger triggers actions in LiveChat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveChat and Facebook Messenger. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveChat and Facebook Messenger integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
