Connect LiveChat and Wati
Integrate LiveChat with Wati to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular LiveChat + Wati flows
Start from a real workflow other teams are already running.
Choose a trigger
LiveChat
When this happens...
New Chat
Finished Chat
Chat Changed
Choose an action
Wati
Automatically do this!
Send WhatsApp Template Message
Add Contact
Send Session Message
Update Contact Attributes
Start Chat Bot
Assign User
List All ChatBots
Send Session Message via Wati when New Chat in Livechat
Use this flowUpdate Contact Attributes in Wati when New Chat in Livechat
Use this flowStart Chat Bot in Wati when New Chat in Livechat
Use this flowList All ChatBots from Wati when New Chat in Livechat
Use this flowSend Session Message via Wati when Finished Chat in Livechat
Use this flowUpdate Contact Attributes in Wati when Finished Chat in Livechat
Use this flowStart Chat Bot in Wati when Finished Chat in Livechat
Use this flowList All ChatBots from Wati when Finished Chat in Livechat
Use this flowSend Session Message via Wati when Chat Changed in Livechat
Use this flowUpdate Contact Attributes in Wati when Chat Changed in Livechat
Use this flowSupported Triggers & Actions
Everything you can automate between LiveChat and Wati .
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
New Event Occurs
Runs when a specific event occurs in Wati.
When a chatbot is triggered
Runs the workflow automatically when a chatbot is triggered in Wati.
When a template message is sent in Wati
Runs the workflow automatically whenever a template message is sent in Wati.
Do thisActions
Action is the task that follows automatically within your LiveChat integrations.
Send WhatsApp Template Message
Send a WhatsApp message using a Wati template.
Add Contact
Create a new Contact in Wati.
Send Session Message
Send a WhatsApp Message to an open session.
Update Contact Attributes
Update an existing Contact with attributes on WATI.
Start Chat Bot
Start a chat bot in specific wati contact.
Assign User
Assign conversation to other user/agent.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn moreSimilar apps
About Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your LiveChat and Wati accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between LiveChat and Wati as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Wati . No coding required.
Yes. You can set up a workflow where LiveChat triggers actions in Wati , and a separate workflow where Wati triggers actions in LiveChat. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between LiveChat and Wati . Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire LiveChat and Wati integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
