
When this happens...
New Chat
Finished Chat
Chat Changed

Automatically do this!
Create Draft
Create Folder
Create Label
Send Email
Create New Task
Get all User Signature
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when the chat is started.
Triggers when the chat is ended.
Triggers when the tag list for a chat was changed.
Triggers when you recieve a new email.
Triggers when you recieve a new email that matches the given condition.
Triggers when a new email is received and you tag it within two days.
Action is the task that follows automatically within your LiveChat integrations.
Create a new draft mail.
Creates a new folder.
Creates a new label in zoho mail.
Send an email from a Zoho Mail account to one or more recipients, with optional CC/BCC, subject, HTML or plain-text body, and attachments.
Creates a new task
Get a list of all user signature.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your LiveChat and Zoho Mail accounts to viaSocket. Once connected, you can set up a workflow where an event in LiveChat triggers actions in Zoho Mail (or vice versa).
Absolutely. You can customize how LiveChat data is recorded in Zoho Mail. This includes choosing which data fields go into which fields of Zoho Mail, setting up custom formats, and filtering out unwanted information.
The data sync between LiveChat and Zoho Mail typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between LiveChat and Zoho Mail. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Learn MoreZoho Mail provides encrypted, ad-free email hosting with custom domains, IMAP/POP/SMTP support, robust admin controls, and enterprise-grade security for business communication.
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