
When this happens...

Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your Looker Studio integrations.
Search a user's Looker Studio assets.
Retrieves a list of permissions for a given Looker Studio asset.
Give one or more people, groups, or domains a Viewer, Editor, Owner, or link role on a Looker Studio asset.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.

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To start, connect both your Looker Studio and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Looker Studio triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Looker Studio data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Looker Studio and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Looker Studio and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Looker is a powerful business intelligence and data analytics platform that helps organizations explore, analyze, and share real-time business insights. It provides a user-friendly interface for creating data-driven reports and dashboards, enabling data teams to collaborate effectively and make informed decisions.
Learn MoreGorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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