Connect Nicereply and Freshservice to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Nicereply
Choose an Action
Automatically do this!
Create Requestor
Add Notes to a Ticket
Create Ticket
Enable Integrations or automations with these events of Nicereply and Freshservice
Enable Integrations or automations with these events of Nicereply and Freshservice
Actions
List Surveys
Lists an existing surveys.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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- text is aiReplytoCommentSend a Private ReplyAdd Step
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- multi keyword matchcmntdqJzLMYSReplytoCommentMultiKeywordAdd Step
Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
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Frequently Asked Questions
To start, connect both your Nicereply and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in Nicereply triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how Nicereply data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between Nicereply and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Nicereply and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Nicereply
Nicereply is a customer feedback management tool that helps companies collect, analyze, and act on customer feedback to improve service quality and customer satisfaction.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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