To start, connect both your novocall and scoredetect accounts to viaSocket. Once connected, you can set up a workflow where an event in novocall triggers actions in scoredetect (or vice versa).

Absolutely. You can customize how novocall data is recorded in scoredetect. This includes choosing which data fields go into which fields of scoredetect, setting up custom formats, and filtering out unwanted information.

The data sync between novocall and scoredetect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.