To start, connect both your onedesk and albi accounts to viaSocket. Once connected, you can set up a workflow where an event in onedesk triggers actions in albi (or vice versa).

Absolutely. You can customize how onedesk data is recorded in albi. This includes choosing which data fields go into which fields of albi, setting up custom formats, and filtering out unwanted information.

The data sync between onedesk and albi typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.