To start, connect both your onedesk and zid accounts to viaSocket. Once connected, you can set up a workflow where an event in onedesk triggers actions in zid (or vice versa).

Absolutely. You can customize how onedesk data is recorded in zid. This includes choosing which data fields go into which fields of zid, setting up custom formats, and filtering out unwanted information.

The data sync between onedesk and zid typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.