Connect Whatsapp(OpenWA) and Intercom
Integrate Whatsapp(OpenWA) with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add Tag to Contact in Intercom when When a New Message is received in WhatsApp (OpenWA)
Find Companies in Intercom when When a New Message is received in WhatsApp (OpenWA)
Create User in Intercom when When a New Message is received in WhatsApp (OpenWA)
Find Lead in Intercom when When a New Message is received in WhatsApp (OpenWA)
Add or Remove Tag on Company in Intercom when When a New Message is received in WhatsApp (OpenWA)
Popular Whatsapp(OpenWA) + Intercom flows
Start from a real workflow other teams are already running.
Add Tag to Contact in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowFind Companies in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowCreate User in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowFind Lead in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowAdd or Remove Tag on Company in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowCreate Conversation in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowFind Conversations in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowFind Contact By Email in Intercom when When a New Message is received in WhatsApp (OpenWA)
Use this flowSupported Triggers & Actions
Everything you can automate between Whatsapp(OpenWA) and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
When a New Message is received
Runs the workflow automatically whenever a new message arrives on the connected WhatsApp account.
When a WhatsApp session is disconnected
Runs the workflow automatically whenever a WhatsApp session is disconnected.
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
New Company Created
Runs when new company is created
Admin Initiates Message to User
Runs when Admin Initiates Message to User
Do thisActions
Action is the task that follows automatically within your Whatsapp(OpenWA) integrations.
Send Image
Send image to contact or group
Send Video
Send video to contact or group
Send Audio
Send audio file or voice note
Send Document
Send a PDF, Word, spreadsheet, ZIP, or other file via WhatsApp.
Send Location
Send location pin to WhatsApp
Send Contact
Send a WhatsApp contact card to a person or group
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Whatsapp(OpenWA)
Connect to WhatsApp Web to send and receive messages, automate conversations, and streamline customer communication. Build workflows that respond to real-time events, send text and media messages, manage chats, and simplify customer support, notifications, sales, and engagement.
Learn more
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn moreFrequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Whatsapp(OpenWA) and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Whatsapp(OpenWA) and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where Whatsapp(OpenWA) triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Whatsapp(OpenWA). Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Whatsapp(OpenWA) and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Whatsapp(OpenWA) and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
