Connect OpsGenie and Freshservice to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for OpsGenie
Choose an Action
Automatically do this!
Create Requestor
Add Notes to a Ticket
Create Ticket
Enable Integrations or automations with these events of OpsGenie and Freshservice
Enable Integrations or automations with these events of OpsGenie and Freshservice
Actions
Create User
Create user request is used to add new users in Opsgenie.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
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Frequently Asked Questions
To start, connect both your OpsGenie and Freshservice accounts to viaSocket. Once connected, you can set up a workflow where an event in OpsGenie triggers actions in Freshservice (or vice versa).
Absolutely. You can customize how OpsGenie data is recorded in Freshservice. This includes choosing which data fields go into which fields of Freshservice, setting up custom formats, and filtering out unwanted information.
The data sync between OpsGenie and Freshservice typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between OpsGenie and Freshservice. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About OpsGenie
OpsGenie is a modern incident management and alerting platform designed to ensure that critical incidents are addressed promptly and efficiently. It integrates seamlessly with various monitoring, ticketing, and collaboration tools to provide a comprehensive solution for managing and responding to incidents.
Learn MoreAbout Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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