To start, connect both your orbit and topdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in orbit triggers actions in topdesk (or vice versa).

Absolutely. You can customize how orbit data is recorded in topdesk. This includes choosing which data fields go into which fields of topdesk, setting up custom formats, and filtering out unwanted information.

The data sync between orbit and topdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.