Connect Pastel and LiveAgent to Build Intelligent Automations
Choose a Trigger
When this happens...
New Canvases
New Project
Choose an Action
Automatically do this!
List Customers
List Conversations
Add New Customer
Add Customer to Group
Remove Customer From Group
List Companies
List Customers Groups
List Departments
List Knowledgebases
List Tags
List Widgets
Ready to use Pastel and LiveAgent automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Canvases
Triggers when a new canvas is created.
New Project
Triggers when a new Project is created.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Pastel integrations.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
Remove Customer From Group
Removes customer form a particular group.
List Companies
Retrieve list of companies
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Frequently Asked Questions
To start, connect both your Pastel and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Pastel triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how Pastel data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between Pastel and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Pastel and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Pastel
Pastel helps web designers and developers collect and organize contextual feedback from colleagues and clients on the web projects they're building.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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