To start, connect both your pima and helpdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in pima triggers actions in helpdesk (or vice versa).

Absolutely. You can customize how pima data is recorded in helpdesk. This includes choosing which data fields go into which fields of helpdesk, setting up custom formats, and filtering out unwanted information.

The data sync between pima and helpdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.