To start, connect both your practice and cloud bot accounts to viaSocket. Once connected, you can set up a workflow where an event in practice triggers actions in cloud bot (or vice versa).

Absolutely. You can customize how practice data is recorded in cloud bot. This includes choosing which data fields go into which fields of cloud bot, setting up custom formats, and filtering out unwanted information.

The data sync between practice and cloud bot typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.