To start, connect both your prepear and Mojo Helpdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in prepear triggers actions in Mojo Helpdesk (or vice versa).

Absolutely. You can customize how prepear data is recorded in Mojo Helpdesk. This includes choosing which data fields go into which fields of Mojo Helpdesk, setting up custom formats, and filtering out unwanted information.

The data sync between prepear and Mojo Helpdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.