To start, connect both your pulsedesk and answerflow accounts to viaSocket. Once connected, you can set up a workflow where an event in pulsedesk triggers actions in answerflow (or vice versa).

Absolutely. You can customize how pulsedesk data is recorded in answerflow. This includes choosing which data fields go into which fields of answerflow, setting up custom formats, and filtering out unwanted information.

The data sync between pulsedesk and answerflow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.