To start, connect both your reachdesk and buildchatbot accounts to viaSocket. Once connected, you can set up a workflow where an event in reachdesk triggers actions in buildchatbot (or vice versa).

Absolutely. You can customize how reachdesk data is recorded in buildchatbot. This includes choosing which data fields go into which fields of buildchatbot, setting up custom formats, and filtering out unwanted information.

The data sync between reachdesk and buildchatbot typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.