To start, connect both your readycloud and Call Assist accounts to viaSocket. Once connected, you can set up a workflow where an event in readycloud triggers actions in Call Assist (or vice versa).

Absolutely. You can customize how readycloud data is recorded in Call Assist. This includes choosing which data fields go into which fields of Call Assist, setting up custom formats, and filtering out unwanted information.

The data sync between readycloud and Call Assist typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.