To start, connect both your recatch and happydesk accounts to viaSocket. Once connected, you can set up a workflow where an event in recatch triggers actions in happydesk (or vice versa).

Absolutely. You can customize how recatch data is recorded in happydesk. This includes choosing which data fields go into which fields of happydesk, setting up custom formats, and filtering out unwanted information.

The data sync between recatch and happydesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.