To start, connect both your repairdesk and black magic accounts to viaSocket. Once connected, you can set up a workflow where an event in repairdesk triggers actions in black magic (or vice versa).

Absolutely. You can customize how repairdesk data is recorded in black magic. This includes choosing which data fields go into which fields of black magic, setting up custom formats, and filtering out unwanted information.

The data sync between repairdesk and black magic typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.