To start, connect both your repairdesk and helpspace accounts to viaSocket. Once connected, you can set up a workflow where an event in repairdesk triggers actions in helpspace (or vice versa).

Absolutely. You can customize how repairdesk data is recorded in helpspace. This includes choosing which data fields go into which fields of helpspace, setting up custom formats, and filtering out unwanted information.

The data sync between repairdesk and helpspace typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.