To start, connect both your replyify and alertdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in replyify triggers actions in alertdesk (or vice versa).

Absolutely. You can customize how replyify data is recorded in alertdesk. This includes choosing which data fields go into which fields of alertdesk, setting up custom formats, and filtering out unwanted information.

The data sync between replyify and alertdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.