Connect responsesuite and Gorgias to Build Intelligent Automations

Choose a Trigger

responsesuite

When this happens...

Choose an Action

Gorgias

Automatically do this!

Enable Integrations or automations with these events of responsesuite and Gorgias

Enable Integrations or automations with these events of responsesuite and Gorgias

Triggers

New Ticket

New Ticket

Triggers when a new support ticket is created.

Request a new Trigger for responsesuite

Actions

Create Gorgias ticket

Create Gorgias ticket

Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.

Create customer

Create customer

Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.

Update Customer

Update Customer

Update a customer's name, email, language, timezone, or contact channel using their customer ID.

Delete Customer

Delete Customer

Remove a customer from Gorgias using their customer ID.

Add message to ticket

Add message to ticket

Add a message to the selected Gorgias ticket so it appears in the ticket conversation.

Create User

Create User

Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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Frequently Asked Questions

How do I start an integration between responsesuite and Gorgias?

To start, connect both your responsesuite and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in responsesuite triggers actions in Gorgias (or vice versa).

Can we customize how data from responsesuite is recorded in Gorgias?

Absolutely. You can customize how responsesuite data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.

How often does the data sync between responsesuite and Gorgias?

The data sync between responsesuite and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from responsesuite to Gorgias?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between responsesuite and Gorgias?

Yes, you can set conditional logic to control the flow of data between responsesuite and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

responsesuite

About responsesuite

ResponseSuite uses the intelligence of surveys to get more of your customers buying more of your products, more often.

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Gorgias

About Gorgias

Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.

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