To start, connect both your reteno and Agent 3000 accounts to viaSocket. Once connected, you can set up a workflow where an event in reteno triggers actions in Agent 3000 (or vice versa).

Absolutely. You can customize how reteno data is recorded in Agent 3000. This includes choosing which data fields go into which fields of Agent 3000, setting up custom formats, and filtering out unwanted information.

The data sync between reteno and Agent 3000 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.