To start, connect both your reviewrail and incidentio accounts to viaSocket. Once connected, you can set up a workflow where an event in reviewrail triggers actions in incidentio (or vice versa).

Absolutely. You can customize how reviewrail data is recorded in incidentio. This includes choosing which data fields go into which fields of incidentio, setting up custom formats, and filtering out unwanted information.

The data sync between reviewrail and incidentio typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.