To start, connect both your ricochet360 and botgenuity accounts to viaSocket. Once connected, you can set up a workflow where an event in ricochet360 triggers actions in botgenuity (or vice versa).

Absolutely. You can customize how ricochet360 data is recorded in botgenuity. This includes choosing which data fields go into which fields of botgenuity, setting up custom formats, and filtering out unwanted information.

The data sync between ricochet360 and botgenuity typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.