To start, connect both your route and Callexa Feedback accounts to viaSocket. Once connected, you can set up a workflow where an event in route triggers actions in Callexa Feedback (or vice versa).

Absolutely. You can customize how route data is recorded in Callexa Feedback. This includes choosing which data fields go into which fields of Callexa Feedback, setting up custom formats, and filtering out unwanted information.

The data sync between route and Callexa Feedback typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.