To start, connect both your route and jitbit helpdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in route triggers actions in jitbit helpdesk (or vice versa).

Absolutely. You can customize how route data is recorded in jitbit helpdesk. This includes choosing which data fields go into which fields of jitbit helpdesk, setting up custom formats, and filtering out unwanted information.

The data sync between route and jitbit helpdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.