Connect Routee and Gorgias
Integrate Routee with Gorgias to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when New contact added in Routee
Create customer in Gorgias when New contact added in Routee
Update Customer in Gorgias when New contact added in Routee
Delete Customer in Gorgias when New contact added in Routee
Add message to ticket in Gorgias ticket when New contact added in Routee
Popular Routee + Gorgias flows
Start from a real workflow other teams are already running.
Choose a trigger
Routee
When this happens...
New contact added
Choose an action
Gorgias
Automatically do this!
Create Gorgias ticket
Create customer
Update Customer
Delete Customer
Add message to ticket
Create User
Update User
Delete User
Create team
Update Team
Delete Team
Create Gorgias ticket in Gorgias when New contact added in Routee
Use this flowCreate customer in Gorgias when New contact added in Routee
Use this flowUpdate Customer in Gorgias when New contact added in Routee
Use this flowDelete Customer in Gorgias when New contact added in Routee
Use this flowAdd message to ticket in Gorgias ticket when New contact added in Routee
Use this flowCreate User in Gorgias when New contact added in Routee
Use this flowUpdate User in Gorgias when New contact added in Routee
Use this flowDelete User in Gorgias when New contact added in Routee
Use this flowCreate team in Gorgias when New contact added in Routee
Use this flowUpdate Team in Gorgias when New contact added in Routee
Use this flowSupported Triggers & Actions
Everything you can automate between Routee and Gorgias.
When this happensTriggers
A trigger is an event that starts a workflow.
New contact added
Start a workflow for each contact added to your Routee account.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Routee integrations.
List all Contacts
Retrieve all the contacts of the account.
Create contact
Create a new contact with name, mobile number, country code, and optional VIP flag.
Send an SMS
Send a text message to the specified phone number.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Routee
Routee is a platform that provides users with SMS sending functionality, enhancing communication between businesses and individuals.
Learn more
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Routee and Gorgias accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Routee and Gorgias as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gorgias. No coding required.
Yes. You can set up a workflow where Routee triggers actions in Gorgias, and a separate workflow where Gorgias triggers actions in Routee. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Routee and Gorgias. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Routee and Gorgias integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
