To start, connect both your ServiceBell and airfocus accounts to viaSocket. Once connected, you can set up a workflow where an event in ServiceBell triggers actions in airfocus (or vice versa).

Absolutely. You can customize how ServiceBell data is recorded in airfocus. This includes choosing which data fields go into which fields of airfocus, setting up custom formats, and filtering out unwanted information.

The data sync between ServiceBell and airfocus typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.