Connect ShareFile and Groove
Integrate ShareFile with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular ShareFile + Groove flows
Start from a real workflow other teams are already running.
Choose a trigger
ShareFile
When this happens...
New File
New Client
Choose an action
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Change Ticket State in Groove when New File in ShareFile
Use this flowClose Ticket in Groove when New File in ShareFile
Use this flowChange Assigned Agent in Groove when New Client in ShareFile
Use this flowAdd Note in Sharefile when Ticket Closed in Groove
Use this flowAdd URL in Sharefile when Ticket Priority Changed in Groove
Use this flowCreate Folder in ShareFile when Ticket Started
Use this flowAdd Note in Sharefile when Ticket Moved in Groove
Use this flowCreate Folder in ShareFile when Ticket Priority Changed in Groove
Use this flowCreate Client User in Sharefile when Ticket Assigned in Groove
Use this flowAdd URL in Sharefile when Ticket Moved in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between ShareFile and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
New File
Triggers when a new file is uploaded to a specified folder.
New Client
Triggers when a new client is created.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Do thisActions
Action is the task that follows automatically within your ShareFile integrations.
Add Note
Adds a note in the chosen folder.
Add URL
Adds a URL in the chosen folder.
Create Client User
Creates a ShareFile user with the given information.
Create Folder
Creates a folder in the chosen folder.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About ShareFile
ShareFile is a secure file sharing and storage solution designed for businesses to easily send, receive, and store large files. It offers robust security features, customizable workflows, and seamless integration with other business tools to enhance productivity and collaboration.
Learn moreSimilar apps
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your ShareFile and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between ShareFile and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where ShareFile triggers actions in Groove, and a separate workflow where Groove triggers actions in ShareFile. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between ShareFile and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire ShareFile and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
